Shipping policy
SHIPPING
International Shipping:
We ship Worldwide. All orders are delivered to the customer’s doorstep.
-Orders will arrive within 7-14 business days (contingent on the customer providing the correct information as requested by the Customs Authority).
-The Shipping Provider will contact the customer via phone and/or email in order to coordinate the delivery and its release from Customs.
-All orders are normally processed within 2-3 business days after purchasing. A receipt will be sent to you via email.
-Once shipped, orders will generally take 5-7 business days to arrive depending on where you live. You will receive an order confirmation once the item is shipped.
-EXPRESS DELIVERY (IL) If you choose EXPRESS DELIVERY as the delivery method, your order will arrive within 3 business days.
-PERSONAL ORDER Once you submit your unique Vanilla Dolce custom design, we’ll custom-make your jewelry and deliver them to you in 14 business days.
-An item purchased online may be replaced/ returned for credit toward an online purchase, up to 14 days after its receipt, provided it was not used or damaged.
-Items purchased for winning or as a raffle prize are not subject to return / monetary credit/replacement.
-You can't return or exchange custom-designed jewelry or any personalized merchandise unless they arrive damaged.
-Website SALE campaigns launched from time to time do not include double discounts or new collections unless published otherwise.
-Item replacement shall be subject to invoice submission provided the item is returned in its original package, intact and unused.
-We do not guarantee that the replacement size or item is available in stock.
-Where the client mistakenly ordered an item and the shipment was sent to the client – the client will bear the delivery costs.
-Items may be returned or replaced by registered mail along with an order number and name or by messenger; unless replacement is due to an item that arrived defective, you will be charged a fee of shipping costs.
-Items must be returned in the original Vanilla Dolce box, carefully wrapped, and sent by registered mail/messenger (along with a tracking number) to prevent damage to the jewelry during transport.
-Where the item is not sent as specified above, we shall not be responsible for any lost or damaged item.
-When returning/replacing an item, a note must be attached with the following:
Full name
Order no. (appears in the e-mail received after the purchase)
Name and size of the item you wish to receive as a replacement.
-Return/Replacement shipment costs will be borne by the client only, unless the returned item was defective when received.
-Where a package that we sent is returned to us for any reason, the client will bear the payment of the repeat shipment, unless the item was returned due to a defect that existed in the item when received by the Customer.
-It is hereby clarified and emphasized that, unfortunately, we have no control over the Postal Services and delivery companies. However, in case of a problem, contact us, and we will do all that we can to help.