Refund policy

-If you request a refund, the refund will be effected through the payment method used to execute the transaction, and unless credit or cancellation are requested due to a defect that existed in the item when received by the Customer, we may deduct 5% of the transaction value (excluding shipment fees) or 100 NIS – the lower thereof. The refund will be issued only after the items are received at the Vanilla Dolce Office and tested to ensure that the items were not used or damaged.
-You can't return or exchange custom-designed jewelry or any personalized merchandise.
-Items may be returned or replaced by registered mail along with an order number and name or by messenger for a fee.
-If you request credit in lieu of a refund, after returning items within 14 days (provided the item was not used following extensive testing at the Vanilla Dolce Office) – credit equivalent to the returned item value will be issued for use on the website.
-We may set-off any amount that you owe us
(e.g. shipment or cancellation fees) from any amount that we owe you (e.g. a refund).

All items are personally designed, handmade, and made of the best quality and most durable materials.
The items are resistant in the shower, but must not be immersed in the sea or swimming pool.
Pearls are delicate items. Please use them gently.
Avoid contact with salts, oils, perfume, grooming products, chlorine, high-temperature water, cleaning materials, or other chemicals that might tarnish the items or irreparably damage them.
To avoid exposure to extended moisture, store the items in a dry and dark area and not in the bathroom.
We offer a one-month guarantee after the purchase date.
The guarantee is personal and non-transferable.
The guarantee does not apply to the following:
-Breakage, tear, or damage to the item due to unreasonable use or failure to comply with the terms of use.
-Loss or theft of the item or parts thereof.
Where the item was damaged during the guarantee period despite the use recommendations, contact us to repair the item using the order number only.
It is important to remember that every incident of damage will be examined individually by the Vanilla Dolce Office to determine how to handle the matter.
The defective item will be returned by registered mail along with an order number and name or by messenger for a fee Where the client received a defective product, contact us immediately and the matter will be handled as a top priority. Item repair or replacement takes 30 business days.
As always, we will continue to do all that we can to provide you with the most professional and suitable service.